purchase policy

This document establishes the terms and conditions of sale by which compliance is required during the use of this website https://peleteriacampoy.es . These terms and conditions (hereinafter, the «Conditions») will apply to the use you make of https://peleteriacampoy.es and to the purchase of products you make through this page.

Peleteria Luis Campoy SL, from now on Peleteria Luis Campoy offers this website, including all the information, services and tools available to the user on this website, the user is conditioned to the acceptance of all the terms, conditions, policies and notifications established in this document and website.

We recommend that you carefully read these Conditions carefully, as well as the cookie policy, the Privacy Policy and the Conditions of use (hereinafter, the «Policies») before using this website. At the time a user browses, uses or makes a purchase on this website, they agree to be bound by these Conditions in addition to the rest of the Policies together with data protection. In the event that the user does not agree with all the Conditions, the Policies and the Data Protection Policy, do not use the website.

Our data

The sale of items through this website and the Conditions will be governed by the contractual relationship between you and Peleteria Luis Campoy. If you want to know more information, do not hesitate to contact us through the mail peleteriacampoy@peleteriacampoy.com .

If you have any query, question or complaint related to these Conditions, Policies or Data Protection Policies, you can contact us through the contact form that is available on our website.

Use of our website

If you decide to use this website as well as the services it offers, you agree to:

  • Respect the use of this website for the purpose of making legally valid queries or purchases (not making any false or fraudulent order or purchase). In case of detecting an order or purchase of these characteristics, we reserve the right to cancel it and inform the authorities in charge, or even to provide the telephone, address, email information truthfully.
  • They agree and accept the possibility that we use their data to be able to contact you if necessary (You can find information regarding data processing in the Privacy Policy).
  • If the information is incomplete, that is, the necessary information is not provided at the time of making the purchase, we will not be able to place the order.
  • At the time of placing an order or purchase through this website, you declare that you are over 18 years of age and have the capacity to act or legal capacity to carry out this series of contracts.

Service Availability

The user/customer can only buy those products that are available. For national shipments, peninsula of Spain, the shipment is 7 days (taking into account that there may be delays due to the current situation by COVID-19).

Your data and visits to this website

To learn more about this information, you can find it in our Privacy Policy.

The information or personal data that you provide through our forms will be treated in accordance with the provisions of the Data Protection Policies. By browsing this website, the user accepts the processing of this information and their data, thus declaring that all the information or data provided to us is true, accurate and truthful.

No card data or personal information of the user will be saved, as there is no option to create an account so that this data is remembered.

At the time of placing an order or purchase, all the information will be sent to the email provided during the purchase.

If the user wishes, they can subscribe to the newsletters to stay informed of different news and offers, through the corresponding form on our website.

Placing an order

In order to place an order on our website, you must follow the steps indicated in the purchase process and click on «Authorize payment». At this time, you will receive an email confirming that we have received your order (“Order Confirmed”). The user will also be informed, by email, when their order has been shipped (“Order Shipped”).

Purchase of products in Fur Luis Campoy

A series of criteria to be able to make purchases on our website. You can only make purchases of products:

  • You can buy those items that are available for sale and appear in Peleteria Luis Campoy.
  • Deliveries can be made in Spain or international shipments, the corresponding shipment must be paid in each case if necessary.
  • These are products intended for personal use (either your own or for someone you are purchasing for). Peleteria Luis Campoy is authorized and reserves the right to reject orders that do not meet these characteristics, that the product for sale is no longer manufactured or that payment has not been accepted.

Each product will have a description and/or details (including the price) at Peleteria Luis Campoy . Peleteria Luis Campoy will take all necessary and possible measures to guarantee that these descriptions and/or details (as well as the prices) in Peleteria Luis Campoy are correct.

In cases where the order does not meet the requirements, Peleteria Luis Campoy will notify the user by email of the reason for the order failure.

Accuracy and up-to-date information

Peleteria Luis Campoy is not responsible if for any reason the information available on this website is not exact, correct, complete or current. Peleteria Luis Campoy reserves the right to modify the information on the website at any time and for any reason.

All possible measures will also be taken to keep the Peleteria Luis Campoy store updated. It may be the case that the information is not accurately updated at the time the user makes the purchase.

Products or Services

Peleteria Luis Campoy does not guarantee that the device used by the user will show the colors exactly. Peleteria Luis Campoy has done everything possible to ensure that the images are as accurate as possible to the product, both in colors and texture, as well as any other characteristic of the product. Likewise, it does not guarantee and/or is responsible for the quality of the products and/or services purchased by the user, meeting their expectations.

Peleteria Luis Campoy reserves the right to limit the sales of its products and/or services to any person, region or jurisdiction, as well as the quantities.

The photos, descriptions and/or prices of the products and/or services offered by Peleteria Luis Campoy may change at any time and without prior notice.

Price, methods and payment procedures

The prices of Peleteria Luis Campoy may change at any time without prior notice. Peleteria Luis Campoy reserves the right to modify or stop offering services at any time and without prior notice. Peleteria Luis Campoy will not be responsible before the user, client or a third party for any modification of the information, of the product, of price changes, of suspending its services or of interrupting it.

Peleteria Luis Campoy accepts any valid credit or debit card as a payment method in addition to being compatible with the Stripe payment gateway. Prices may change at any time without prior notice, but these possible changes will not be taken into account in those orders that have already been confirmed.

At the time of purchase, you must follow the steps of the purchase procedure, filling in and checking the information requested in each of the steps, in order to process the order and payment. By clicking on «Authorize payment», you are confirming that the credit or debit card used is yours. Credit cards will be subject to checks and payment authorizations by the issuing entity. In the event that this does not authorize the payment, Peleteria Luis Campoy is not responsible in any of the cases of delays or non-delivery, as well as that no contracts can be made with you.

Peleteria Luis Campoy reserves the right to reject or deny any order that the client makes. Peleteria Luis Campoy can limit and/or cancel the order for any reason and at any time.

The user or client agrees to provide current, complete and accurate information for the purchase. As well as, you agree to update your account data to be able to make purchases with Peleteria Luis Campoy and that the products and/or services you want to acquire can be processed correctly, as well as Peleteria Luis Campoy may contact the user or client.

Legal Guarantee

Said guarantee is granted by law as an unappealable right, at the moment in which there is a consumer relationship. Thus, it implies a series of rights for the client: return, repair, price reduction or termination of the contract.

Right of withdrawal

The consumer has the right to cancel the contract concluded online, it will be done through a unilateral declaration addressed to the seller (it will be sent to the email peleteriacampoy@peleteriacampoy.com ), and it will not be necessary to justify the reason for this decision. .

Once the product has been received, the consumer has the right to withdraw from the contract within a period of 15 calendar days.

EU online dispute resolution

In case of having a consumer problem and need to resolve it, the consumer can access the EU online dispute resolution ( https://ec.europa.eu/consumers/odr/main/index.cfm?event=main .home2.show&lng=ES ).

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